No matter which country you are visiting our website from, Keeler respects your right to privacy and will process personal information you provide only in accordance with the General Data Protection Regulation 2018 (GDPR) and other applicable privacy laws. This Privacy Notice defines the data we collect when you interact with us and how that data is used and protected.
By using Keeler’s websites and visiting its web pages, you agree to this Privacy Notice.
Personal data means any data relating to an identified or identifiable natural person (also known as a ‘data subject’). This includes information such as your real name, address, telephone number and date of birth.
Keeler will not collect any information about individuals, except where it is specifically and knowingly provided by them. As is true with most Websites, when you visit Keeler’s web server collects some basic information such as your browser type, IP address, internet service provider’s domain name, the individual web pages or products that you view, the Websites or search terms which referred you to the Websites, and information about how you interact with the Websites. Details of cookies that Keeler uses on the Websites can under the ‘Cookie Notice’ of this Privacy Policy.
Keeler uses this information to provide you with and maintain the quality of the Websites and to analyze the use of the Websites to help guide improvements. Personally identifiable information is not automatically collected. Keeler does have the capability to link some of the automatically-collected data to personally identifiable information that was specifically and knowingly provided by the user. This allows Keeler to deliver a better experience by reducing the amount of data to be entered when filling out forms, downloading gated content, etc.
If you wish to download resources (i.e. Case Study), register for a Keeler event (i.e. Webinar), complete a web form (i.e. Request a Demo), or purchase accessories from Keeler’s online store, you will be required to provide personally identifiable information such as your name, company information, email address, phone number, or billing information. This information will be stored securely by Keeler. The information will not be used for anything other than its intended purpose.
Keeler collects personal data for the following reasons:
When we ask for personal data we will keep to the law, including the General Data Protection Regulations, and we will:
We may collect and process the following data about you:
We may obtain your Contact and Identity Data, Technical Data, Usage Data, Financial Data, and Marketing and Communications Data using any of the below methods.
We may use your personal data for the following purposes:
We must have a lawful basis for processing your personal data; this will vary on the circumstances of how and why we have your personal data.
We may process your personal data by relying on the following lawful bases: when you have given us consent to process your personal data for one or more specific purposes to perform a contract we are about to enter into or have entered into with you, to comply with a legal obligation (e.g., providing information to governmental or regulatory bodies); and when it is for our legitimate interests and your interests rights do not override those interests (e.g., to send you information about our products and services, to make our services more efficient, to develop our product offerings or to carry out fraud prevention activities).
We do not process any special categories of information (i.e., information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, processing of biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation).This section describes the data we collect, the reasons for doing so and the applicable GDPR lawful basis.
You agree that we have the right to share your personal data with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. This may include transferring your personal data outside of the European Economic Area.
Selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; analytics and search engine providers that assist us in the improvement and optimization of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you; third party organizations which process data for us and on our behalf. These third parties may be based (or store or process personal data) in the UK or elsewhere including outside of the EEA. As with many businesses, these third parties may include third party IT platforms (including cloud-based platforms), suppliers of administrative and support services and suppliers of other specialist products.
Cookies are small files commonly used by websites. Cookies enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. They help us configure the content and offers so that they are convenient and relevant. Session cookies are used to optimise our website to provide a seamless experience. These cookies are stored for the duration of your visit to our internet pages only. They are automatically deleted when you close your browser.
Persistent cookies are used to retain information about those visitors who access our internet pages more often. The purpose of using persistent cookies is so that we can provide the best possible user experience, as well as to ‘recognize’ you to present new content.
Keeler uses the following types of cookies:
HubSpot, Keeler’s marketing automation and analytics provider, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Websites, document users’ movements around the Websites, and to gather demographic information about the Websites’s user base as a whole. Keeler may receive reports or alerts based on the use of these technologies on an individual and aggregated basis.
Keeler uses Shopify to power our online store. When you make a purchase or attempt to make a purchase through the websites, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” Keeler uses the Order Information that we collect generally to fulfill any orders placed through the Websites (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Keeler uses the Order Information that we collect generally to fulfill any orders placed through the Websites (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
When you place an order through the websites, we will maintain your Order Information for our records unless and until you ask us to delete this information. You can read more about how Shopify uses your Information here: https://www.shopify.com/legal/privacy.
Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use the Websites, but your ability to use some features or areas of the Websites may be limited.
This website may contain links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that Keeler collects through the Websites and Keeler cannot be responsible for personal information that third parties may collect, store and use through their respective Websites. You should always read the privacy policy of each Websites you visit carefully.
We will never share your information with third parties unless expressly advised. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If a third party acquires some or all of our business or assets during a re-structuring, , in which case personal data held by us may be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging your personal data with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Keeler has implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where Keeler has given you (or where you have chosen) a password providing access to certain parts of the Websites, you are responsible for keeping this password confidential. Keeler asks you not to share your password with anyone. Although we do our best to protect your personal information, Keeler cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. Keeler is not responsible for circumvention of any privacy settings or security measures contained on the Websites.
We take the necessary organisational and technical security measures to protect personal data loss and misuse. We ensure data is saved in a secure operating environment which is not accessible to the public. Personal data is encrypted by Secure Socket Layer (SSL) during transmission.
Whilst communicating with us via email, it should be noted that the confidentiality of the content of those emails sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We, therefore, recommend you send us confidential information only by post.
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, we will promptly assess the risk to your rights and freedoms and if appropriate report this breach to the ICO.
The data that we collect from you may be transferred to, and stored throughout the world, including at destinations inside and outside of the USA and European Economic Area (“EEA”). It may also be processed by staff operating inside and outside of the USA and EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and all relevant data protection legislation (including the provisions requiring appropriate safeguards for out of EEA transfers). Further information is available on request.
All personal data you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.
We keep your personal data for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal data for is determined by operational and legal considerations. For example, we are legally required to hold some types of personal data to fulfill our statutory and regulatory obligations (e.g. tax/accounting purposes).
We review our retention periods on a regular basis. If you need more information on this, please contact: privacy@keelerusa.com
Some of our products store health data, which under GDPR is particularly sensitive personal data. We ensure a valid reason under GDPR Article 9 exists for the processing of this data and we ensure it is protected.
We will take reasonable steps to ensure your personal data is accurate and kept up to date.
We ensure that individuals have the following rights in relation to their personal data: right to be informed; right of access; right to rectification; right to erasure; right to restriction; right to data portability; right to object and the right to withdraw consent. We don’t use personal data to undertake automated decision making and profiling. You also have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office (ICO).
This website uses sharing tools. Sharing tools allow you to share content through social networks such as YouTube, Facebook, LinkedIn or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site’s cookie policy.
At any time and without prior notice, Keeler reserves the right to change its Privacy Policy. It is recommended you frequently visit and read this Privacy Notice to ensure you are informed of any changes. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this privacy policy to check for any changes.
Keeler is registered with the Information Commissioners Office (ICO). Further information is available by contacting our Data Protection Officer at:
Data Protection Officer
Keeler Ltd
Clewer Hill Road
Windsor
Berkshire
SL4 4AA
If you wish to remove your details from our mailing/client list or simply wish to view what data we have on you or your company, please contact us directly.