At Keeler, we’re happy to share our years of expertise and experience to provide you with the best product and service support. No matter your role or industry, finding the essential tools, expertise and support you need to do your job shouldn’t be complicated and time-consuming.
In this section, you’ll find a range of tools, documents and advice to support you with repairs, annual service requests, warranties and FAQs. This includes downloadable manuals for each product and reliable advice for the maintenance of your products. Discover our areas of support below…
All of our products are covered by warranty, to support you when the unexpected happens. Schedule a repair using our convenient repairs form here.
For a limited time only, we're inviting Keeler customers in the US and Latin America to extend our regular warranty period. Simply register your product here, within 30 days of purchase, and we'll double your warranty.
Planning your next annual service? Complete our simple form to schedule your product’s service here.
Download a range of support documents including product brochures, cleaning instructions, ISO certificates and product IFU manuals here.
If you have feedback on our products and service, or would like to share your ideas for innovation, we'd love to hear from you. Please complete our feedback form here.
Can’t find what you’re looking for? Speak to one of our knowledgeable team members using our enquiry form here.
The Retinoscope incorporates a paired mirror and reflector system which have been optimised to project a high-definition patch. The Reflector will disperse excess light to give maximum performance of the Retinoscope; in doing so it creates a smaller secondary patch below the original patch. The secondary patch does not influence the function of the device as it is not visible through the viewing lens of the Retinoscope. The natural variation in component position and manufacturing tolerances may cause some variation in the size of the secondary patch. This again is quite normal and reflects the individual tuning of each device to provide optimised performance.
A significant improvement in the device has been the development of LED illumination. The optically flatter patch provides for much better functionality of the device and noticeably better measurement results. You may find the Primary patch includes a halo created from the LED illumination. This again is our mechanism for managing the quality of the patch and will not be seen while using the product: it does not affect the function of the device.
The 2.8v instruments are powered by 2 x AA dry cell batteries as opposed to the 3.6v instrument which charges using the Keeler lithium charger. The 3.6v instrument is noticeably brighter than the 2.8v instrument.
The blue handles and bulbs are for the 2.8v handheld instruments and the red handles and bulbs are for the 3.6v instrument. To ensure your instrument is working at it’s optimum level and to avoid blowing bulbs, the handle colour and bulb colour should be the same.
The good news is that your older style instrument head will fit and work on the current lithium equipment, so you will only need to replace your handles and charger. You can purchase these via our products tab on the website under, ‘Products-Handhelds-Handheld Accessories’ or by searching for SKU: 1911-P-1228 Double Lithium upgrade kit.
